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Melbourne eCommerce Design & Development

Our eCommerce philosophy is simple – we build places where people love to shop.

We’re here to listen, collaborate and empower businesses and organisations like yours who are seeking a trusted partner with real-world experience and a proven track record to get it right.”

Alex Power, UX Researcher

What’s your dream eCommerce store online?

Does it include beautifully organised product presentation, a logical shopper progression, impeccable service and robust security? Yep, we get it. Because tailored eCommerce solutions are our area of expertise. We’ll build the online shopping experience you need to win the hearts and minds of your customers – true to your brand, flattering to your products and easy for your shopping audience.

Our approach ensures your project is a success from day one.

Swipe to explore our delivery process


Project Discovery

Where it all begins…you contact our team and we arrange a meeting to chat goals, expectations and all things project related. Our aim here is to see the bigger picture.


Project Kick-off

We have briefed our team on your project, and they are now ready to begin. Our kick-off will introduce our team to yours and vice versa, and we will help you set up in your project portal.


Experience Strategy

Our User Experience Strategy Workshop & Information Architecture then deep-dives into all of your desired goals, outcomes, user data and technical requirements, which then go into your first deliverable, the IA Strategy document.


UX Design & Prototyping

Once reviewed and confirmed, the prototyping starts: a design-wireframe hybrid that hashes out page layouts, sections and components into a medium-fidelity clickable prototype.


Branding Rollout

Once we’re all confirmed with the direction of the structure and layouts, rollout fills out the rest – applying your brand to each handcrafted section, component, and interaction.


Development & Integration

Now the build begins – our Dev team collaborates with the design team to develop the digital experience in a staging environment. We ensure that all functionality is implemented and ready to be filled with dynamic content.


Content Migration & Styling

Each section and page is then populated with your approved copy and content. Utilising our custom-built Blokki system, content is able to be populated and styled across the entire site with on-brand consistency – simply, while still offering visual flexibility.


User Acceptance Testing (UAT)

Now it’s time to test the digital experience. It is tested against a suite of usability criteria, as well as other business or user-related goals, gleaned from the research and data.



Once the UAT process is complete and signed off, it’s time to launch. There is an in-depth process and checklist that further ensures all items have been checked off. Based on over 15+ years of experience


It’s time to dance, boogie, laugh because we’ve just launched your newest digital experience to the world!


Warranty Period

Things can sometimes go wrong, but there’s no need to worry. You have a warranty period in place for any bugs or issues that may arise post launch. If the item is related to the original project scope, you won’t be charged and it will be fixed free of charge, of course.


Support & Retainers

From optimisation to enhancements, Premium Services Retainers are our ongoing service if you want a consistent level of support and attention for your digital experience. With this service, you can monitor and optimise your digital experience, ensuring that it is always running at its best.


Optimisation & Growth

We partner with the best digital marketing agencies to ensure your website is suitable and scalable for your marketing needs

Sounds good right? Tell us about your project

“The online platform we created for our client showcases our own capabilities and confirms that “we do ecommerce”, we understand your business and what it needs to sit you at the head of any commercial table.”
Heather McWhinney, ECF/HFA Director

Eastern Commercial Furniture

Ecommerce Platforms that perform for your business

“Having our new website live feels Incredible! Certainly sets the scene for what we expect to be a big year ahead.”
Jarryd Van Poppel, COO, Euka Future Learning

Euka Future Learning website

Rebranding education to feel right at home

“You guys have been a pleasure to work with, as well as ensuring the project is (on track) being delivered, and all this has happened when there has been team changes both ends.”
Naomi Shorman, Marketing

Etat Pur

Translating pure brand-focus into a silky-smooth online experience

“Sales rose by 60% yesterday from midday, hoping this is a new trend with the improved speed!”
Christina Fedders, Founder and CEO


E-commerce website and ongoing support for beautiful designer homewares.


Here’s what we offer:

Customisation and flexibility.

We pride ourselves on offering fully customisable solutions that align with your brand and business requirements.

User Experience and Design.

Our talented designers and developers focus on creating a seamless and visually appealing shopping experience that engages your customers.

Mobile optimisation.

We ensure your ecommerce store looks and performs flawlessly across all devices, providing a great mobile shopping experience.

Security and payment options.

We prioritise the security of your customers’ information and offer multiple payment options to cater to their preferences.

Integration capabilities.

The third-party tools and services that enhance your store’s functionality and streamline operations are an essential element – and our expertise in integration is second to none.

Scalability and performance.

Our solutions are designed to handle increasing traffic and support your business growth, with optimised performance and fast page loading times.

SEO and Marketing features.

We implement SEO best practices and provide options for integrating email marketing and social media, driving organic traffic to your store.

Ongoing support and maintenance.

We offer comprehensive support and maintenance packages to ensure your store operates smoothly and is always up to date.

Designing and building premium custom web applications does not occur in a bubble, it’s is a deeply collaborative process.

We’ve been doing this for 21 years now, and we’ve proudly refined our BJM Delivery Process to incorporate our very own Adaptive Advantage approach. Adaptive Advantage keeps us all connected and well and truly in the loop at every critical phase, ensuring that our partnership and solutions keep delivering well into the future.

You guys have been a pleasure to work with, as well as ensuring the project is (on track) being delivered, and all this has happened when there has been team changes both ends.”

Naomi Shorman, Marketing Manager Etat Pur

Frequently asked questions

How long does it take to build an ecommerce store?

The timeframe for building an ecommerce store can vary depending on the complexity of the project. We work closely with our clients to establish a clear timeline, ensuring transparency throughout the development process.

What features and functionalities can be included in my ecommerce store?

Our ecommerce store development services are fully customisable to meet your specific business needs. We can integrate a wide range of features and functionalities, including product catalog management, shopping cart functionality, secure payment gateways, order management, customer reviews, inventory tracking, and more.

Can I integrate multiple payment gateways for my customers?

Yes, we can integrate multiple payment gateways into your ecommerce store, allowing your customers to choose their preferred payment method. Popular options such as credit cards, PayPal, and other payment processors can be seamlessly integrated into your store.

Will my ecommerce store be mobile-friendly and responsive?

Absolutely! We prioritise mobile-friendly and responsive designs, ensuring your ecommerce store delivers a seamless browsing and shopping experience across all devices, including smartphones, tablets, and desktop computers.

Can I easily manage and update products on my ecommerce store?

With our user-friendly content management system (CMS), you can effortlessly manage and update product listings, inventory, prices, and other relevant information. We provide comprehensive training and ongoing support to ensure you have full control over your ecommerce store.

What security measures are in place to protect customer data and transactions?

Security is a top priority for us. We implement robust security measures such as SSL encryption, secure payment gateways, and adherence to industry-standard security protocols. This ensures the protection of customer data and transactions, providing a safe and trustworthy shopping experience.

Will my ecommerce store be optimised for search engines (SEO)?

Yes, we follow SEO best practices during the development process, optimising your ecommerce store for search engines. We optimise page titles, meta descriptions, URLs, and implement structured data markup, helping your store rank higher in search engine results and attract organic traffic.

Can I track and analyse the performance of my ecommerce store?

Absolutely! We can integrate analytics tools, such as Google Analytics, into your ecommerce store. This enables you to track and analyse important metrics, including website traffic, conversion rates, customer behaviour, and more. These insights empower you to make data-driven decisions and continuously improve your store’s performance.

Is it possible to integrate third-party tools and services with my ecommerce store?

Yes, we can seamlessly integrate various third-party tools and services to enhance the functionality of your ecommerce store. This includes email marketing software, customer relationship management (CRM) systems, inventory management systems, live chat support, and more. Integration with these tools streamlines your operations and enhances the overall customer experience.

What ongoing support and maintenance options are available for my ecommerce store?

We offer comprehensive support and maintenance packages for your ecommerce store. Our services include technical support, security updates, software upgrades, bug fixes, and periodic backups. We ensure that your ecommerce store remains secure, up-to-date, and running smoothly.

Our services

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Delivery process

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Our team

The culture that makes our service special