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Our Delivery Process

Experience the power of proven delivery processes

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Project Discovery

Where it all begins…you contact our team and we arrange a meeting to chat goals, expectations and all things project related. Our aim here is to see the bigger picture.


Project Kick-off

We have briefed our team on your project, and they are now ready to begin. Our kick-off will introduce our team to yours and vice versa, and we will help you set up in your project portal.


Experience Strategy

Our User Experience Strategy Workshop & Information Architecture then deep-dives into all of your desired goals, outcomes, user data and technical requirements, which then go into your first deliverable, the IA Strategy document.


UX Design & Prototyping

Once reviewed and confirmed, the prototyping starts: a design-wireframe hybrid that hashes out page layouts, sections and components into a medium-fidelity clickable prototype.


Branding Rollout

Once we’re all confirmed with the direction of the structure and layouts, rollout fills out the rest – applying your brand to each handcrafted section, component, and interaction.


Development & Integration

Now the build begins – our Dev team collaborates with the design team to develop the digital experience in a staging environment. We ensure that all functionality is implemented and ready to be filled with dynamic content.


Content Migration & Styling

Each section and page is then populated with your approved copy and content. Utilising our custom-built Blokki system, content is able to be populated and styled across the entire site with on-brand consistency – simply, while still offering visual flexibility.


User Acceptance Testing (UAT)

Now it’s time to test the digital experience. It is tested against a suite of usability criteria, as well as other business or user-related goals, gleaned from the research and data.



Once the UAT process is complete and signed off, it’s time to launch. There is an in-depth process and checklist that further ensures all items have been checked off. Based on over 15+ years of experience


It’s time to dance, boogie, laugh because we’ve just launched your newest digital experience to the world!


Warranty Period

Things can sometimes go wrong, but there’s no need to worry. You have a warranty period in place for any bugs or issues that may arise post launch. If the item is related to the original project scope, you won’t be charged and it will be fixed free of charge, of course.


Support & Retainers

From optimisation to enhancements, Premium Services Retainers are our ongoing service if you want a consistent level of support and attention for your digital experience. With this service, you can monitor and optimise your digital experience, ensuring that it is always running at its best.


Optimisation & Growth

We partner with the best digital marketing agencies to ensure your website is suitable and scalable for your marketing needs

Sounds good right? Tell us about your project

It’s all well and good arriving at the end of your project in one piece but if the experience has been fraught with anxiety, unpredictable results and uncertainty – was it really worth it and would you do it all again?

The benefits of tried and tested processes that have delivered a sequence of successes both from a commercial and relational standpoint number in the hundreds.

The methods that we apply to our process, protocols & client collaborations add rigour & strength to the solutions we’re creating for your market and/or audience.

Ben McIntyre, Founder & Director

Specialists make our service special

Ensuring your solutions remain in sync with consumer preferences and commercial environments requires expertise and experience.  That’s why our team of strategists, creatives, designers, animators, illustrators, copywriters, developers and SEO experts embrace opportunities to achieve high levels of brand loyalty for your business. 

Our approach

We make life easier for you by ensuring successful project delivery, everytime.

Our work

What have we done and where have our clients won?

Our team

The culture that makes our service special