Premium Services Retainers.
Take proactivity to new levels – with our Premium Services agreements, we’re always on the job.
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With a dedicated team whose daily schedule includes updating, upgrading and maintaining your website, you know you’re always ahead of the competition.”
Matt Woods, Delivery Manager
Matt Woods, Delivery ManagerMonthly retainers mean our digital professionals are always on the case for you.
Our retainer plans have been created for a range of levels, from basic support keeping your site updated behind-the-scenes, to premium plans that provide you with a full suite of analytics, design and UX, and new page builds.
Retainers are an ideal way of keeping your digital investment and brand perception secured, with access to instant support when you need it.
Technical assistance and issue resolution.
Our support plans provide you with instant access to technical experts and designers who can resolve any issues, from bugs or error messages to functionality problems.
Enhanced security and plugin updates.
Websites are vulnerable to various security threats, such as hacking attempts, malware, or data breaches. With a support plan, you can benefit from regular security updates, patches, and monitoring services to help safeguard your website against potential threats.
Website performance optimisation.
Every retainer plan includes performance optimisation services – we analyse your site’s performance and suggest improvements to help speed up loading times, enhance user experience, and update optimisation for different devices and browsers.
Backup and disaster recovery.
In the event of data loss, website malfunction, or other emergencies, having a backup and recovery plan in place ensures that we can quickly restore your website to its previous state, minimising downtime and potential data loss.
Our packages
* Price varies based on the chosen allocation of hours
What’s Included in a Premium Service Retainer
Core support
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| Ticketed support (Maintenance, Bug fixes via Portal) | ||||
| Priority Phone Support | ||||
| Cross Browser Tests (Pre & Post Launch Tests) | ||||
| Knowledge Base Articles – Add New | ||||
| SLA “Level 2” Response Times | ||||
| Manual testing of core functionality (Pre & Post Launch Tests) | ||||
| Minor Enhancements – Requests | ||||
| Minor Enhancements – Implementation | ||||
| New Features & Functionality – Requests | ||||
| New Features & Functionality – Implementation | ||||
| Monthly allocation & usage reporting |
Critical Response
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| SLA “Level 1” Response Times | ||||
| WIP Catch Ups (As arranged via Zoom) | ||||
| Availability & Uptime monitoring |
Security Services
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| WP Core Updates & Maintenance (Monthly or Quarterly) | POA | POA | POA | POA |
| 3rd Party Plugin Updates (Monthly or Quarterly) | POA | POA | POA | POA |
| Ecommerce Core & Plugin Updates (Monthly or Quarterly) | POA | POA | POA | POA |
Optimisation Services
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| Strategy, Vision & Prioritisation (Workflow Management) | ||||
| Google Search Console Alerts – Implement | ||||
| New Functionality Audit – Reports | ||||
| New Functionality Audit – Implementation | ||||
| UX & UI Audit – Reports | ||||
| UX & UI Audit – Implementation | ||||
| Speed & Performance Audit – Report | POA | POA | ||
| Speed & Performance Audit – Optimisation & Implementation | POA | POA | ||
| Performance Analytics Dashboard – SEO, CRO & ROI | POA | POA | POA | POA |
Professional Services
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| Conversion Rate Optimisation (Discuss options) | POA | POA | POA | POA |
| Training – CMS Training | POA | POA | POA | POA |
| Knowledge Base Portal – Customised Instructions & “How To” | POA | POA | POA | POA |
Agency Collaboration
A service to co-ordinate between BJM and Agency to cover briefing requests and requirments into the delivery team to ensure alignment, clarity and momentum
| Aftercare | +Enhance | +Evolve | +Refine | |
|---|---|---|---|---|
| SEO Agency Requests & Collaboration | $500 p/m | $500 p/m | $500 p/m | POA |
Enquire today for future-proofing, enhancements & full support.
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Our team
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