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Premium Services Retainers.

Take proactivity to new levels – with our Premium Services agreements, we’re always on the job.

With a dedicated team whose daily schedule includes updating, upgrading and maintaining your website, you know you’re always ahead of the competition.”

BJM Digital Team Member Matt WoodsMatt Woods, Delivery Manager

Monthly retainers mean our digital professionals are always on the case for you.

Our retainer plans have been created for a range of levels, from basic support keeping your site updated behind-the-scenes, to premium plans that provide you with a full suite of analytics, design and UX, and new page builds.

Retainers are an ideal way of keeping your digital investment and brand perception secured, with access to instant support when you need it.

Technical assistance and issue resolution.

Our support plans provide you with instant access to technical experts and designers who can resolve any issues, from bugs or error messages to functionality problems.

Enhanced security and plugin updates.

Websites are vulnerable to various security threats, such as hacking attempts, malware, or data breaches. With a support plan, you can benefit from regular security updates, patches, and monitoring services to help safeguard your website against potential threats.

Website performance optimisation.

Every retainer plan includes performance optimisation services – we analyse your site’s performance and suggest improvements to help speed up loading times, enhance user experience, and update optimisation for different devices and browsers.

Backup and disaster recovery.

In the event of data loss, website malfunction, or other emergencies, having a backup and recovery plan in place ensures that we can quickly restore your website to its previous state, minimising downtime and potential data loss.

Our packages


3 – 5 hours per month*


Our entry level retainer is essential for ensuring the basic maintenance of your digital investment.


24-40 hours per month*


The big kahuna. We’ll work together on fine-tuning and taking your successes to the next level.

What’s Included in a Premium Service Retainer

Core support

Ticketed support (Maintenance, Bug fixes via Portal)
Priority Phone Support
Cross Browser Tests (Pre & Post Launch Tests)
Knowledge Base Articles – Add New
SLA “Level 2” Response Times
Manual testing of core functionality (Pre & Post Launch Tests)
Minor Enhancements – Requests
Minor Enhancements – Implementation
New Features & Functionality – Requests
New Features & Functionality – Implementation
Monthly allocation & usage reporting

Critical Response

SLA “Level 1” Response Times
WIP Catch Ups (As arranged via Zoom)
Availability & Uptime monitoring

Security Services

WP Core Updates & Maintenance (Monthly or Quarterly)POAPOAPOAPOA
3rd Party Plugin Updates (Monthly or Quarterly)POAPOAPOAPOA
Ecommerce Core & Plugin Updates (Monthly or Quarterly)POAPOAPOAPOA

Optimisation Services

Strategy, Vision & Prioritisation (Workflow Management)
Google Search Console Alerts – Implement
New Functionality Audit – Reports
New Functionality Audit – Implementation
UX & UI Audit – Reports
UX & UI Audit – Implementation
Speed & Performance Audit – ReportPOAPOA
Speed & Performance Audit – Optimisation & ImplementationPOAPOA
Performance Analytics Dashboard – SEO, CRO & ROIPOAPOAPOAPOA

Professional Services

Conversion Rate Optimisation (Discuss options)POAPOAPOAPOA
Training – CMS TrainingPOAPOAPOAPOA
Knowledge Base Portal – Customised Instructions & “How To”POAPOAPOAPOA

Agency Collaboration

A service to co-ordinate between BJM and Agency to cover briefing requests and requirments into the delivery team to ensure alignment, clarity and momentum

SEO Agency Requests & Collaboration$500 p/m$500 p/m$500 p/mPOA

Enquire today for future-proofing, enhancements & full support.

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